FAQ

Black coffee Roasted whole beans

Pedlars Café is a micro roastery roasts premium specialty coffees which offers strong, rich and smoothest coffee in Canada. It offers freshly roasted coffee in great flavours for an amazing price. Some of our flavours are C-BUZZ, WICKER, THE FLAME, BLACK MAGIC, and BULL RIDER (see product page for more info).

We roast-to-order to ensure we ship only the freshest coffee! Once we receive orders, we then roast that coffee and ship it fresh! We roast coffee every day and ship orders within two days of roasting (except statutory holidays which will add to the shipping process). We do not take breaks on roasting your orders.

We roast our coffee fresh to order with highest quality green beans to ensure a high-quality product for you. We take your coffee experience to the next level without making you worried about what you are buying. Pedlars Café Roasters Club delivers the freshest and strongest coffee blends which you cannot find elsewhere to you to your likeness. Don’t forget, We are inspired by listening to our customers. We are here to help you take your coffee experience to the next level. So, if you have ANY questions, feel free to reach out to our team at Pedlars Café Roasters.

When you subscribe to receive our coffee regularly, you will receive 25% off of your first order and 10% off of all recurring orders. You can choose to receive coffee every 7, 14, 30 or 60 days. There are no obligations, you can pause or cancel your subscription at any time. You will never have to worry about running out of coffee ever again. We will not leave you hanging without your cup of Joe and without you trying the most awful coffee out there!

Occasionally we offer a free item with certain purchases. We will advertise those promotions on our website from time to time. Or include on regular email communication to our customers when they opt in to receive newsletter from our team. See Deals page for current deals.

Canada Post, Purolator, & UPS take care of your packages.

In order to save our customers money on shipping, we use standard shipping with no tracking on your orders. However, expedited parcel (tracked shipping) is available at a different rate. Should you choose to have your order shipped via expedited parcel, you will receive a shipping confirmation email which will provide you with a tracking number once your order ships. However, you will receive an email from our team once your order has been shipped out with a shipping confirmation.

Standard shipping (no tracking) typically takes 3 to 8 business days.
Expedited parcel (with tracking) typically takes 1-7 business days.

For coffee subscriptions, you can bet your coffee will be delivered at the same time every week or month depending on your subscription preferences.

If it has been over 8 business days since your order shipped, please check the shipping address you provided on your order to ensure that it is correct. Then feel free to reach out to us at contact@Pedlarcafe.com

Unfortunately, we do not have pick up capability due to current situation. However, we will be update you with a place to pick up upon request.

Once you place your order, an order confirmation email will be delivered to the email address that you provided when you placed your order. In this email, you will find your order number as well as details regarding your order.

Once your order has shipped, you will receive a shipping confirmation email. If you chose to have your order shipped via expedited parcel, you can click ‘track order’ to track your package. If you are having trouble viewing this information, feel free to contact us at contact@pedlarscafe.com

Standard shipping (no tracking) fees for coffee:

1 360g bag – $5.95
2 360g bags – $7.95
3 360g bags – $9.95
1+ 5lb bags – $11.95

Expedited shipping (with tracking) fees for coffee depending on your location.
Shipping fees for merchandise are dependent on the weight of the item(s).
Add items to your cart and once you add your address you will get the exact shipping rate for your order.

We ship almost anywhere in North America.

We recommend emailing us (contact@pedlarscafe.com), WhatsApp, or on our Facebook messenger IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #…….. in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM EST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

If you have provided an incorrect or incomplete address on your order and it has already been shipped via standard shipping, changes cannot be made. The order will most likely be returned to us and shipping fees incurred on the package becomes non-refundable. If a replacement order is requested, the fees to ship it must be paid before the order can be re-sent.

In the case that the order was shipped via expedited shipping, we can attempt to contact Canada Post and provide them with the correct address in hopes that the package can be re-routed to that address.

If a package is delivered incorrectly because of an incomplete or incorrect shipping address, the order is seen as delivered because it is delivered to the exact address provided to us during checkout, and it is not returned to us. In certain special circumstances, however, we can arrange a replacement shipment. In this case, customers are subjected to a re-shipment fee equivalent to 50% of the original order total. Again, this only applies to orders that are delivered and not returned to us.

Apparel and gear can be returned within 30 days from the date of purchase for in-store credit, a refund, or a replacement depending on the circumstances.

  • If you received the wrong item, a photo is required in order to exchange it for the correct item.
  • If the item doesn’t fit, it can be returned and exchanged for the correct size as long as it has not been worn and is in its original condition. The cost of shipping to return the item is the responsibility of the customer.
  • If the item is a different size than what was ordered or arrives damaged, please notify us immediately. A photo of the item will be required in order to issue a replacement or a refund or to exchange the item.
  • If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for an equal exchange of the same blend (or a similar blend of equal or lesser value). A photo of the item is required in order to issue a replacement or refund.
  • For any enquiries, please email us at contact@pedlarscafe.com.

We accept all major credit cards, Apple Pay, and PayPal.

If you would like to edit your coffee subscription, follow these easy steps:
1. Click “My Subscription” in the header of our website then log into your account.
2. Under “Account Details,” select “Manage Subscriptions.”
3. Select the “Edit” option.
4. Once you have made the edits to your liking, click “Submit” and your new subscription setting will be saved.

If you would like to discontinue your subscription, follow these easy steps:
1. Click “My Subscription” in the header of our website then log into your account.
2. Under “Account Details,” select “Manage Subscriptions.”
3. Select the “Cancel” option.
4. Confirm that you want to cancel the subscription and click “Submit.”

Currently, you can buy PEDLARS CAFÉ ROASTERS CLUB products through our website or at our retail locations. We are constantly adding more locations to this list, please email contact@pedlarscafe.com to get exact locations and addresses in your area.

We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors’ security measures: PayPal.com or Stripe Payments.

The thing to keep in mind when storing coffee is humidity and light. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep whole beans fresh for longer than a month, and ground coffee fresh for up to 4 weeks. If you wish to use our packages for storage, they are reusable and airtight with a resealable zipper. Except for samples pack, we use one-way valves on our packages to keep your coffee fresh.

On the last page of the checkout where you enter your payment information, below the button ‘Discount’ you’ll see a box where you can enter your discount code. Once you have entered the code, click the green arrow button on the right. Your total will now be updated to reflect the discount.